An Extremely Kind Gesture from Liberta

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sanjays mummi
Posts:2048
Joined:Fri Apr 27, 2012 12:07 pm
Location:Bedfordshire UK
An Extremely Kind Gesture from Liberta

Post by sanjays mummi » Fri Jul 18, 2014 1:38 pm

Sanjays palace has a broken door lock, it has "never been right", and comes apart at the drop of a hat, so this time, I couldn't find the little spring. I bought a wee padlock as a fix, and e mailed Liberta to ask if they could sell me a new lock, explaining how this one has "never been right" etc. A very kind lady replied, and said they don't usually have this problem, but always have plenty in stock, and they are sending me a new lock for the Palace door Free Of Charge! Wow! How's that for customer service?

MissK
Posts:3011
Joined:Sun Jul 22, 2012 3:46 pm
Location:Baltimore, Maryland, U.S.A.

Re: An Extremely Kind Gesture from Liberta

Post by MissK » Fri Jul 18, 2014 9:11 pm

It says a sad thing that this is not the rule everywhere. That said, it's GRRRRREAT!
-MissK

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